Question 1

How do I submit a shipment?

Accepted Answer

Bring your shipment to one of our intake stations in Dubai — no appointment or online request needed. A manager on-site registers it and gives you a tracking number.

Question 2

How much does delivery cost?

Accepted Answer

Cost depends on weight, size, and shipment type. Get an exact estimate on the Get a Rate page.

Question 3

How do I track my shipment?

Accepted Answer

By tracking number on the Track page — status updates at every stage, from intake to delivery.

Question 4

Do I need to pay duty?

Accepted Answer

Duty applies only above the duty-free threshold. The amount is known in advance, when you submit your request.

Question 5

How do I receive my shipment in the destination country?

Accepted Answer

Your choice: a pickup point, a locker, or a door-to-door courier (where available).

Question 6

What can’t be shipped?

Accepted Answer

Cash, bearer securities, bank and SIM cards, and goods prohibited for import into the destination country.

Question 7

Do you work with businesses?

Accepted Answer

Yes, we issue closing documents and work under contract for regular shipments.

Question 8

What if my shipment arrives damaged?

Accepted Answer

Photograph the damage and the packaging, then contact support with your tracking number — see the Guarantees and returns page for details.

Frequently asked questions