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DROP-OFF POINT
Book online, then simply bring your shipment in
A drop-off point in Dubai. You fill everything in beforehand, choose a day and a time window, pay now or at the counter — then arrive with a QR code. At the counter your shipment is checked on camera and goes straight into processing.
Why book beforehand
No queue at the counterContents, weight and recipient address are already in the system. All that is left is the check and the weigh-in — minutes, rather than filling in forms on the spot.
You know the price before you travelThe price is calculated when you book. If the weight differs from what you declared, the difference is confirmed at the counter before the shipment enters carriage.
Intake is filmedOpening, checking the contents, weighing and packing all happen in the intake area under video surveillance. That protects both sides if anything is ever disputed.
Pay whichever way suits youOnline when you book — then the QR code reads "Paid". Or at the counter on handover — then the QR code shows the amount due.
Drop-off pointDXB-01
Drop-off point — Dubai
The exact address is confirmed when you book — we send it with your QR code, or give it to you by phone or WhatsApp.
- Opening hours
- Mon–Sun, 09:00–21:00 (GMT+4)
- Phone
- +971 58 514 0775
- WhatsApp +971 54 523 7035
What you do online
Five steps before you travel. It takes a few minutes and removes all the paperwork from the counter.
Describe the shipment
Type — documents, parcel or cargo. What exactly is inside, the weight and the declared value. Where it goes and to whom.
- The description must match the actual contents — this is checked at intake, on camera.
- The declared value is needed for customs and sets the liability limit for the shipment.
- Check your contents against the prohibited and restricted list before you travel.
Choose a day and a window
A 30-day calendar and four windows: 09:00–12:00, 12:00–15:00, 15:00–18:00, 18:00–21:00.
- A window, not an exact minute: if you are stuck in traffic, your booking does not expire.
- You can come on a different day — just call and we will move the booking.
Confirm the terms
Two confirmations: the terms of carriage, and that the contents are not on the prohibited list and that their description and value are accurate.
- The date, time and document version numbers are recorded with the booking — so it is always clear which text you agreed to.
Pay — now or on arrival
By card online when you book, or by cash or card at the counter when you hand the shipment over.
- Pay online and the QR code immediately reads "Paid", with the amount.
- Choose to pay on site and the QR code reads "Due" with the same amount — all that is left is to pay at the counter.
Keep your QR code
Once booked, a booking page opens with a QR code and your booking reference. Save it, screenshot it, or just show it from your phone.
- The link to the booking page is permanent — open it any time to check payment status.
- If your phone is dead, quoting the booking reference at the counter is enough.
What happens at the drop-off point
You arrive with the shipment and your QR code. Then: the contents check on camera, the weigh-in, and handover into processing.
Arrive within your window
Bring the shipment and your QR code. Nothing needs printing — your phone screen is enough.
QR code at the counter
Staff scan the code and see your booking: what was declared, what it costs, and whether it is paid.
- If you already paid online there is nothing to pay at the counter — the status shows immediately.
Checked on camera
Your shipment is placed in the intake area under video surveillance. The contents are opened and checked against what you declared when booking.
- The check exists for customs: the declaration is filed on the actual contents, not on a description taken on trust.
- You are present for the check and confirm the contents.
- If the contents do not match what was declared, the shipment is not accepted — a discrepancy found at customs costs far more.
Weighing and packing
The shipment is weighed and measured, and repacked if needed — that is a separate service.
- The price is based on the higher of actual or volumetric weight.
- If the actual weight differs from what you declared, the difference is confirmed before the shipment enters carriage.
Payment, if not already paid online
Pay the final amount at the counter. If you paid online, a top-up only arises if the weight differs.
Tracking number
You receive the shipment’s tracking number. From that point the status is visible on the website — from intake to delivery.
What to bring
- The shipment itself — packed if you can, but not sealed shut: the contents are checked at intake.
- Your booking QR code on your phone, or the booking reference.
- For commercial shipments — the invoice and packing list.
- For branded goods — the purchase receipt or invoice.
- A means of payment, if you chose to pay on site.
The drop-off point handles documents, parcels and cargo. Personal identity documents — passports, ID cards, driving licences, residence visas — are not accepted for carriage.
The DAFZA, JAFZA and HK HUB warehouses are operational infrastructure for marketplace sellers’ stock only. Correspondence intake is not available there, so there is no need to travel to them.
Before you travel, check your contents against theprohibited and restricted items list— it saves being turned away at the counter.