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Enter the tracking number from your order confirmation message to see its current status.
| Status | What it means | Typically takes |
|---|---|---|
| Order created | The shipment is registered in the system and a tracking number is assigned. | up to 1 day |
| Accepted in the UAE | The shipment was accepted at an intake point or by a courier in Dubai. | 1 day |
| At the warehouse | Inspection, weighing, and packaging at the UAE warehouse. | 1 day |
| In transit | Air freight from the UAE or Hong Kong to the destination airport. | 2–4 days |
| In customs | Customs clearance and duty payment, if applicable. | 1–3 days |
| Handed to delivery | The shipment was handed to a delivery service in the destination country. | 1–5 days |
| Delivered | The shipment was handed to the recipient. | — |
| Needs attention | There is a question about this shipment — contact support. | — |